Help

Click on the appropriate link below for assistance

- FAQ's
- About Us
- Contact Us
- Shipping Charges
- Payment
- Multiple Comparison Orders
- Shoe Size Exchange
- Returns
- Overseas Returns
- Delivery
- Custom Dyed Shoes
- Paradox & Pink sizing Guide
- Lingerie
- Bridal Gowns
- Links
- 2Go Internet

About Us

Weddings2Go is based in Ashbourne, Derbyshire and is the internet arm of Weddings by Victoria Brookes. Every bride is a special bride to us and our aim is for you to feel fabulous on your wedding day. We hope, in however small a way, that we can help to make your wedding one to remember. We pride ourselves in providing excellent service and will always endeavour to go the extra mile to deliver to our Brides. We are Paradox Platinum stockist and at all times will have each Benjamin Adams style availablel to view in store. If you are planning a trip to try shoes on at the boutique, please phone or e-mail in advance with details of up to 2 pairs of shoes that you are interested in and we will ensure we have them in stock for your visit.

Contact Us

You can contact us via e-mail or telephone for sales, general enquiries or assistance with a product. If there are product you would like to see added to our website, please let us know.

If you have comments or questions about our website we would love to receive your feedback and ideas. Or if you have been experiencing technical difficulties, please let us know so that we can address them.

Email:-

Sales Enquries - sales@weddings2go.co.uk
General Enquries - enquiries@weddings2go.co.uk
Website - webmaster@weddings2go.co.uk

Telephone - all enquiries:- 01335 347713

The telephone is manned Tuesday - Saturday 10:00 - 16:00. Outside of these hours the phone may be answered but if not, messages are picked up regularly and responded to as soon as possible.

Our aim is to respond to e-mail & telephone enquiries within 48hrs whether we can help or not. If your enquiry is urgent please say so and we will endeavour to respond appropriately.

Shipping Charges

Currently on all shoes, tiaras, and jewellery our standard £4.00 postage & packaging charge is included in the price you see displayed for that product, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Paradise shoes is priced at £47.95, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £43.95 (£47.95 less £4.00 delivery charge)

Special Next Day Delivery is available within the UK at £8.00 per order.

Shipping charges outside the UK are as follows:
The Republic of Ireland £12.00
Europe £12.00
Australia £15.00
New Zealand £15.00

Shipping charges are non refundable in all cases.

Payment

We are able to accept payment by cheque, bank transfer, PayPal and Protx credit card either online or via telephone.

After you have placed your order and it has been verified you will receive an email to confirm your order details. We will then contact you via email with payment details if relevant (see terms and conditions for full details).

Cheque Details:
Made payable to "Brookes Bridal Ltd". Name and Address written on back of cheque.

Multiple Comparison Orders

As the cost of returns is bourne by our customers, we feel it is in your best interest to keep the number of shoes ordered for comparison purposes to 3, for this reason we reserve the right to refuse orders for multiple pairs of shoes. We offer an excellent free exchange service and are available by telephone or e-mail for sizing / style advice. If you really feel that you need to try lots of shoes, why not visit us in the picturesque market town of Ashbourne, click here for details of our Shoe Heaven appointments.

Shoe Size Exchange

If you wish to exchange shoes for an alternative size, we will do so once at no extra cost to you, other than the cost of returning the original shoes to us. Second and subsequent size exchanges will incur a delivery charge of £4.00 for UK deliveries, see above for shipping charges outside th UK.

If you wish to exchange for a different style, we are happy to do so. If the price of the replacement shoes is less than the originals, we will refund the difference and if the price of the replacement shoes is more than the originals we will arrange for you to pay the difference. Additionally, second and subsequent exchanges will incur a delivery charge of £4.00 in addition to any difference in price.

Please note, if the exchanged shoes are then returned to us for a refund, delivery charges will be made for the number of shipments made, e.g. 2 x £4 if one exchange made, which covers shipping costs for the original pair, as included in the price quoted, and also shipping of the exchanged pair.

Please phone or e-mail us at returns@weddings2go.co.uk to notify us of your intent to exchange your shoes, including your name and details of the shoes to be returned and the style & size of the replacement shoes.

A returns number will be given to you which should be clearly marked on the outside of the packaging in which your shoes are being returned. Packages not displying a returns number will not ba accepted. Please include the completed Returns Form from the bottom of your Invoice inside your shoe box.

Returns

Don't forget we offer an excellent exchange service. If your shoes aren't quite right, why not ring or e-mail for some advice and then we can arrange for an exchange for you. Alternatively, why not visit us in the picturesque market town of Ashbourne, click here for details of our Shoe Heaven appointments.

If you definatley require a return, you must tell us by e-mail that you wish to return your goods within 7 days of your receipt of the goods. Please phone or e-mail us at returns@weddings2go.co.uk. Your e-mail should include your name, order date and items to be returned.

A returns number will be given to you which should be clearly marked on the outside of the packaging in which your shoes are being returned. Packages not displying a returns number will not ba accepted.

Please note that bespoke items, such as dyed shoes and tiaras, cannot be returned.

The Goods must then be returned to us at Weddings2Go with both the goods and all packaging in their original condition; they must be securely wrapped and the completed Returns Form from the bottom of your Invoice inside your shoe box plus any fabric swatches or spare adornments. Please ensure your returns number is clearly visible on the outside of your package.

The address to send your returned goods to is:

Weddings2Go
12 Church Street
Ashbourne
Derbyshire
DE6 1AE

All goods are returned at your own risk. It is therefore advised that Recorded or Special Delivery is used to provide you with proof of delivery and the appropriate level of insurance. The customer bears the cost of return postage.

Please note that returns within 7 days from our despatch date are covered by the Distance Selling Act and will be refunded in full (apart from shipping charges), for your convenience Weddings2Go have extended this period to 14 days. Unlike most other internet based companies, we do allow returns after this time, but any items returned more than 15 days from despatch by us attract a handling charge of £6.00 per item. We do not accept returns after 30 days from date of despatch by us.

In addition, any items received back in a poor condition, or with elements missing e.g. shoe box, will incur further charges dependant on the item's condition.

Currently, on all shoes, the standard £4.00 delivery charge is included in the shoe price you see, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Paradise shoes is priced at £47.95, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £43.95 (£47.95 less £4.00 delivery charge)

After we have received the Goods and confirmed that they are in an acceptable condition, we will refund you, either via your credit / debit card or by Cheque, with the full purchase price of the returned goods, less the current handling charge if applicable, no later than 30 days from the date of receipt.

Overseas Returns

Overseas returns which attract any type of import duty or other taxes to be returned to us in the UK are returned at the full cost to the customer, i.e. any import duty or other taxes must be paid by the customer. If such charges are levied against Weddings2Go that cost will be deducted from any refund due and the balance after any such deduction refunded to the customer.

To assist in avoiding such duties you should clearly mark the outside of your return packaging with the words "RETURNED GOODS". However, this does not guarantee duties will not be applied.

Delivery

Delivery timescales differ by product:

Bridal Shoes, gloves, ring cushions, jewellery, stoles and garters are generally stock items and are usually despatched within 5 working days of receipt of your payment. Delivery then takes up to 3 working days.

Royal Mail Special Delivery guarantees delivery by 13:00 the next working day after despatch. However, choosing this option does not mean that the item will be despatched the same day the order is placed. Despatch will still be within 5 working days, although orders using the Special Delivery option will be dealt with as a priority.

Custom Dyed shoes take at least 20 days from receipt of payment and Dying Order Form. To confirm the current leadtime, please e-mail us at enquiries@weddings2go.co.uk. An express service is available on some brands at an additional charge.

Tiaras are all handmade to order and usually delivery is 6-8 weeks from receipt of payment. We do hold small stocks of the standard designs and may therefore have your chosen design available for immediate delivery on receipt of payment. If we do not currently have one in stock a rush order may be accepted dependent on current workload. If you are interested in a less than 6 weeks delivery please contact us by e-mail at sales@weddings2go.co.uk.

Bespoke Congratulation Cards are all handmade to order and usually delivery is 2 weeks from receipt of payment. If you are interested in a less than 2 weeks delivery please contact us by e-mail at sales@weddings2go.co.uk.

If Items are out of stock, and will not be available within the timeframes indicated above, you will be given the option to cancel the order.

Custom Dyed Shoes and Handbags

Custom Dyed shoes take 20 working days from receipt of payment and Dying Order Form. To confirm the current leadtime, please e-mail us at enquiries@weddings2go.co.uk.

To download a copy of the Dyeing Order Form, please click here. A copy of this form is sent to you when you place any order including a custom dyed item.

As dye batches may differ slightly, if you require multiple pairs of shoes dyeing, we advise that they are all dyed at the same time to enable the same batch of dye to be used on them all. We cannont guarantee an exact colour match to previously dyed items for items sent separately.

Custom Dyed shoes cannot be returned. We have therefore provided the "Try B4 U Dye" option, which allows you to check the shoes' fit prior to having the shoes dyed. Please note, the cost of returning the shoes to us once you have tried for size, is borne by the customer. If you use the "Try B4 U Dye" option and subsequently return the shoes for a refund the cost of the "Try B4 U Dye" option is non-refundable.

For more Hints & Tips on Dyeing Shoes, click here

Please note: We only are able to arrange the dyeing of shoes when they have been purchasd from Weddings2Go or Weddings by Victoria Brookes.

Paradox & Pink Shoe Sizing Guides

Paradox, Pink and Belle shoes do not use standard European sizing, conversion charts follow:

Paradox & Pink Adult Size Conversion Chart

Pink Children’s Size Conversion Chart

Lingerie

Lingerie sales are made with Figleaves.com and not Weddings2Go. Lingerie purchases are ruled by the Terms and COnditions found on Figleaves,.com. All enquiries with regards lingerie products and lingerie orders should be made directly to www.figleaves.com.

Bridal Gowns

Our Bridal Gowns are all boutique samples from Weddings by Victoria Brookes in Ashbourne, Derbyshire. They are all in good to mint condition as described on the details relating to each gown and are standard sizes, but please remember bridal sizing is much smaller than high street shops. If you require confirmation of the measurements for a particular gown, please call us on 01335 347713 or e-mail us at enquiries@weddings2go.co.uk.

The pricing quoted on this website is only available for purchases on-line. If you wish to try a selection of our sample gowns, please arrange a visit to our boutique by calling 01335 347713, and quoting reference "SAMPLE", but please note the prices in store will be approximately 50% of the RRP.

If you purchase a sample gown and wish to return it the delivery chanrge is non-refundable, please call or e-mail for a returns code. Delivery is made via Royal Mail Special Next Day Delivery and costs around £20. Returns of gowns are made at the risk of the customer and therefore adequate insurance must be in place in case of loss in the postal system.

Links

Weddings2Go cannot be held responsible for any content on sites visited via links form this website. Nor is is responsible in anyway for any products purchased from those sites. All issues must be taken up directly with the site in question.

2Go Internet

Purchase made via this site for 2Go Internet products are ruled by the Terms and Conditions as found on the 2Go Internet website, click here.

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© 2007 Brookes Bridal Ltd

Bridal Shoes : Pink Wedding Shoes : Little Miss Pink Flowergirl Shoes : Benjamin Adams Wedding Shoes : Belle Wedding Shoes
Meadows Wedding Shoes : Else Bridesmaids Shoes : Gabriella & Lucido Wedding Shoes : Rainbow Club Wedding Shoes : Bridesmaids Shoe Dyeing
Bridal Lingerie : Congratulation Cards : Bridal Gowns : Diamon-T: Wedding Accessories: Handbags - Tiaras - Jewellery - Garters - Ring Cushions