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HelpClick on the appropriate link below for assistance - FAQ's
About UsWeddings2Go is based in Burton on Trent, Staffordshire. Every bride is a special bride to us and our aim is for you to feel fabulous on your wedding day. We hope, in however small a way, that we can help to make your wedding one to remember. We pride ourselves in providing excellent service and will always endeavour to go the extra mile to deliver to our Brides. We are Paradox Platinum stockist and at all times will have each Benjamin Adams style availablel to view in store. If you are planning a trip to try shoes on at the boutique, please phone or e-mail in advance with details of up to 2 pairs of shoes that you are interested in and we will ensure we have them in stock for your visit. Contact UsYou can contact us via e-mail or telephone for sales, general enquiries or assistance with a product. If there are product you would like to see added to our website, please let us know. Telephone - all enquiries:- 01283 534111 The telephone is manned Monday - Saturday 10:00 - 16:00. Outside of these hours the phone may be answered but if not, messages are picked up regularly and responded to as soon as possible. Our aim is to respond to e-mail & telephone enquiries within 2 working days whether we can help or not. If your enquiry is urgent please say so and we will endeavour to respond appropriately.
Shipping ChargesCurrently on all shoes, tiaras, and jewellery our standard £4.00 postage & packaging charge is included in the price you see displayed for that product, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Dawn shoes is priced at £54.00, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £50.00 (£54.00 less £4.00 delivery charge) Special Next Day Delivery is available within the UK at £8.00 per order. Shipping charges are non refundable in all cases.
PaymentWe are able to accept payment by cheque, bank transfer, PayPal and Protx credit card either online or via telephone. After you have placed your order and it has been verified you will receive an email to confirm your order details. We will then contact you via email with payment details if relevant (see terms and conditions for full details). Cheque Details:
DiscountsOnly 1 discount can be applied to an item. If multiple discounts are used the discount providing the customer with the biggest discount and therefore the lowest price will be applied. For example, if the price reduction is more than 10% the Wedding Ideas discount will not be applied as a greater discount is already applied to the item.
Multiple Comparison OrdersAs the cost of returns is bourne by our customers, we feel it is in your best interest to keep the number of shoes ordered for comparison purposes to 3, for this reason we reserve the right to refuse orders for multiple pairs of shoes. We offer an excellent free exchange service and are available by telephone or e-mail for sizing / style advice. If you really feel that you need to try lots of shoes, why not visit us in the picturesque market town of Burton on Trent, click here for details of our Shoe Heaven appointments.
Shoe Size ExchangeIf you wish to exchange shoes for an alternative size, we will do so once at no extra cost to you, other than the cost of returning the original shoes to us. Second and subsequent size exchanges will incur a delivery charge of £4.00 for UK deliveries, see above for shipping charges outside th UK. The Goods must then be returned to us at Weddings2Go with both the goods and all packaging in their original condition. Ensure all shoe soles are un-marked. Shoes are re-packed as received including all toe packing, plastic bags, fabric shoe bags and fabric swatches or spare adornments. Do not attached anything to the shoe box. Please enure you have included your completed Returns Form. All items must be securely packaged using either the cardboard outer packaging in which they were sent or equivalent. Please ensure your returns number is clearly visible on the outside of your outer package so that it is clearly visible to us - Packages not displaying a returns code will not be accepted.
ReturnsDon't forget we offer an excellent exchange service, click here for more details. If your shoes aren't quite right, why not ring or e-mail for some advice and then we can arrange an exchange for you. Alternatively, why not visit us in Burton on Trent, click here for details of our Shoe Heaven appointments. If you definatley require a return, you must return the goods to us within 30 days of our despatch date. Before returning the goods you must tell us by e-mail that you wish to return your goods. Please e-mail us at returns@weddings2go.co.uk including your name, order date and item(s) to be returned. A returns code will then be e-mailed to you. Please write this code on the Returns Form found on the bottom of the paperwork sent with your goods and enter the shoes you are returning in the relevant box. Indicate on the form you require a return. We endeavour to respond to all e-mails within 2 working days, please allow for this and also the time required to return your shoes either through Royal Mail or your chosen courier. Items received after 30 days of our despatch date will not be accepted for return. The Goods must then be returned to us at Weddings2Go with both the goods and all packaging in their original condition. Ensure all shoe soles are un-marked. Shoes are re-packed as received including all toe packing, plastic bags, fabric shoe bags and fabric swatches or spare adornments. Do not attach anything to the branded shoe box. Please enure you have included your completed Returns Form. All items must be securely packaged using either the cardboard outer packaging in which they were sent or equivalent. Please ensure your returns number is clearly visible on the outside of your outer package so that it is clearly visible to us - Packages not displaying a returns code will not be accepted. Currently, on all shoes, the standard £4.00 delivery charge is included in the shoe price you see, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Dawn shoes is priced at £54.00, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £50.00 (£54.00 less £4.00 delivery charge). After we have received the Goods and confirmed that they are in an acceptable condition, we will refund you, either via your credit / debit card or by Cheque, with the full purchase price of the returned goods, less delivery charges, no later than 30 days from the date of receipt.
Overseas ReturnsOverseas returns which attract any type of import duty or other taxes to be returned to us in the UK are returned at the full cost to the customer, i.e. any import duty or other taxes must be paid by the customer. If such charges are levied against Weddings2Go that cost will be deducted from any refund due and the balance after any such deduction refunded to the customer. Overseas exchanges attract an addtional shipping charge in all cases as per the relevant prevailing postage charges.
DeliveryDelivery timescales differ by product: Bridal Shoes, gloves, ring cushions, jewellery, stoles and garters are generally stock items and are usually despatched within 5 working days of receipt of your payment. Delivery then takes up to 3 working days. All our delivery methods require a signature at point of delivery. If having items delivered to a business address you should be aware that we accept no responsibility for items signed for by persons other than that named on the order and once a signature has been obtained by Royal Mail the items is considered delivered and no longer our resposibility. Custom Dyed shoes take at least 20 days from receipt of payment and Dying Order Form. To confirm the current leadtime, please e-mail us at enquiries@weddings2go.co.uk. An express service is available on some brands at an additional charge. Tiaras are all handmade to order and usually delivery is 6-8 weeks from receipt of payment. We do hold small stocks of the standard designs and may therefore have your chosen design available for immediate delivery on receipt of payment. If we do not currently have one in stock a rush order may be accepted dependent on current workload. If you are interested in a less than 6 weeks delivery please contact us by e-mail at sales@weddings2go.co.uk. If Items are out of stock, and will not be available within the timeframes indicated above, you will be given the option to cancel the order.
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Lingerie sales are made with Figleaves.com and not Weddings2Go. Lingerie purchases are ruled by the Terms and COnditions found on Figleaves,.com. All enquiries with regards lingerie products and lingerie orders should be made directly to www.figleaves.com.
Our Bridal Gowns are all boutique samples from Weddings by Victoria Brookes in Burton on Trent, Staffordshire. They are all in good to mint condition as described on the details relating to each gown and are standard sizes, but please remember bridal sizing is much smaller than high street shops. If you require confirmation of the measurements for a particular gown, please call us on 01283 534111 or e-mail us at enquiries@weddings2go.co.uk.
The pricing quoted on this website is only available for purchases on-line. If you wish to try a selection of our sample gowns, please arrange a visit to our boutique by calling 01283 534111, and quoting reference "SAMPLE", but please note the prices in store will be approximately 50% of the RRP.
If you purchase a sample gown and wish to return it the delivery chanrge is non-refundable, please call or e-mail for a returns code. Delivery is made via Royal Mail Special Next Day Delivery and costs around £20. Returns of gowns are made at the risk of the customer and therefore adequate insurance must be in place in case of loss in the postal system.
Weddings2Go cannot be held responsible for any content on sites visited via links form this website. Nor is is responsible in anyway for any products purchased from those sites. All issues must be taken up directly with the site in question.
Purchase made via this site for 2Go Internet products are ruled by the Terms and Conditions as found on the 2Go Internet website, click here.

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