FAQ's
If you do not find the answer to your query here please either call us on
01283 534111 between 10am and 4pm Monday to Saturday
or e-mail us anytime at enquiries@weddings2go.co.uk.
Is there a shop where I can try the shoes shown on your website?
Our shop in Burton on Trent carries good stocks of the ranges we sell on-line. Have a look at our Shoe Heaven page for more details. Alternatively have a look at the stockist lists on the website for the relevant shoe brand - www.paradoxlondon.com; www.rainbowclub.co.uk; www.meadowsbridalshoes.fsbusiness.co.uk.
How can I find out if the shoes I want to buy are in stock?
Either call us on 01283 534111 between 10am and 4pm Monday to Saturday or e-mail us anytime at enquiries@weddings2go.co.uk. Please note: We are currently closed on Wednesdays.
Can I place my order by telephone rather than on-line?
We are happy to accept telephone order, call us on 01283 534111 between 10am and 4pm Monday to Saturday.
I want to order a number of pairs of shoes to try as I am not sure of the style I want or the size, am I able to return the shoes I do not want?
As the cost of returns is bourne by our customers, we feel it is in your best interest to keep the number of shoes ordered for comparison purposes to 3, for this reason we reserve the right to refuse orders for multiple pairs of shoes. We offer an excellent free exchange service and are available by telephone or e-mail for sizing / style advice. If you really feel that you need to try lots of shoes, why not visit us in the picturesque market town of Burton on Trent, click here for details of our Shoe Heaven appointments.
I need to buy shoes for my bridesmaids and they all live in differnet parts of the country, can I buy them but have them shipped to different addresses?
Yes, if you are buying on-line simply log on as you and then place a separate order for each shipping address. Alternatively you could ring or e-mail your order to us at enquiries@weddings2go.co.uk and make 1 payment by telephone. If you are purchasing over 3 pairs of shoes that need dyeing we do offer discounts, so please contact us for our latest offer.
I need my shoes tomorrow, is this possible?
This my be possible using our Special Next Day Delivery option at an additional cost of £8. Please ring us on 01283 534111 and we will confirm if we are able to meet your deadline.
How can I pay for my purchases?
We take all major credit cards either on-line via Protx our card service provider or by telephone via Lloyds Streamline. We also accept payments by PayPal, bank transfer or cheque. To make a payment by telephone simply call us on 01283 534111 between 10am and 4pm Tuesday to Saturday. Cheques should be made payable to "Brookes Bridal Ltd" with your Name and Address written on the back of the cheque.
What does it mean that Delivery is included in the price?
Currently, on all shoes, tiaras and jewellery, our standard £4.00 postage & packaging charge is included in the price you see displayed with the product, UK orders only. This will be detailed on the invoice sent with the shoes and is non refundable if shoes are returned. For example, a pair of Dawn shoes is priced at £54.00, which currently includes £4.00 for delivery. If these shoes are returned the cost of the shoes only is refunded, which is £50.00 (£54.00 less £4.00 delivery charge) .
I am using a discount code but the system is not applying the discount?
Only 1 discount can be applied to an item. If multiple discounts are used the discount providing the customer with the biggest discount and therefore the lowest price will be applied. For example, if the price reduction is more than 10% the Wedding Ideas discount will not be applied as a greater discount is already applied to the item. If you are sure no other higher discount is applied to your item and the discount code is not being applied please contact us and we will check the discount or take the order by telephone.
How long will it be before I receive my shoes?
Shoes are despatched within 5 working days. If the shoes you have ordered will not be shipped within this timescale we will contact you by e-mail and you can then decide if you wish to wait or cancel the order and receive a full refund. Items are shipped as standard using Royal Mail First Class Signed For Delivery which in most cases will arrive the next working day, however this is not guaranteed and can take up to 3 working days.
Can I pay for a faster delivery?
At checkout you can select the Special Next Day Delivery option which currently costs £8 on top of the quoted price of the shoe, UK orders only. This option does not speed up the despatch of the shoes but guarantees delivery the day following despatch by 13:00 in most of the UK. If you need shoes urgently, please ring us before placing your order and we will advise if we will be able to expedite your order and meet your deadline.
How much are shipping costs for orders being sent outside of the UK?
Shipping charges outside the UK are
The Republic of Ireland £12.00 ;
Europe £12.00;
Australia £15.00;
New Zealand £15.00. Shipping charges are non refundable in all cases.
Can items be delivered to an address other than to the one that my credit card is registered?
Yes, we do allow alternative delivery address to be specified. All our delivery methods require a signature at point of delivery and if having items delivered to an alternative address, and in particular a business address, you should be aware that we accept no responsibility for items signed for by persons other than that named on the order and once a signature has been obtained by Royal Mail the items is considered delivered and no longer our resposibility.
I have received an e-mail telling me my shoes have been shipped but they have not arrived, what should I do?
If it is more than 3 working days from despatch of your shoes, firstly check with your lcal delivery office that they have not attempted a delivery as sometimes the Postman fails to leave a card notifying you of the delivery attempt. Our packaging is very noticable, being a brown shoe box shaped box with a large weddings2go logo on one side. If the shoes are not at the Delivery Office ring us on 01283 534111 and we will consult the Royal Mail Track & Trace system and advise you accordingly. Please note that Royal Mail do not consider items lost until 15 working days after despatch.
How should I try my shoes in case I need to return them?
Please wear a pop sock or equivalent to protect the inside of the shoes. To protect both the soles and lower satin part of the shoes, please try your shoes on a carpeted surface. Shoes that are returned to us showing any wear will incur a charges dependant on the item's condition which will be taken before any refund due is paid.
Can I return shoes if they aren't suitable?
Returns within 7 days from our despatch date are covered by the Distance Selling Act and will be refunded in full (apart from shipping charges), for your convenience Weddings2Go have extended this period to 30 days. We do not accept returns after 30 days from date of despatch by us. In all cases you must obtain a returns code prior to sending the shoes back to us. We also offer an excellent exchange service if you require a different size or even another style.
How do I get a Returns Code?
Please e -mail us at returns@weddings2go.co.uk. Your e-mail should include your name, order date and items to be returned. A returns number will be e-mailed to you which should be clearly marked on the outside of the packaging in which your shoes are being returned. Packages not displying a returns number will not ba accepted. Please include the completed Returns Form from the bottom of your Invoice inside your shoe box. We also offer an excellent exchange service if you require a different size or even another style. If you require an exchange you still need a Returns Code.
Can I exchange my shoes?
You can exchange your shoes for either a different size or even a different style. Please e-mail us at returns@weddings2go.co.uk to notify us of your intent to exchange your shoes, including your name and details of the shoes to be returned and the style & size of the replacement shoes.
A returns number will be given to you which should be clearly marked on the outside of the packaging in which your shoes are being returned. Packages not displying a returns number will not ba accepted. Please include the completed Returns Form from the bottom of your Invoice inside your shoe box.
What is the cost to exchange my shoes for a bigger / smaller size?
The first time you exchange shoes for an alternative size there is no extra cost to you other than the cost of returning the original shoes to us. Second and subsequent size exchanges will incur a delivery charge of £4.00 for UK deliveries. Please note, if the exchanged shoes are then returned to us for a refund, delivery charges will be made for the number of shipments made, e.g. 2 x £4 if one exchange made, which covers shipping costs for the original pair, as included in the price quoted, and also shipping of the exchanged pair.
What is the cost to exchange my shoes for a different style?
To exchange for a different style, if the price of the replacement shoes is less than the originals, we will refund the difference and if the price of the replacement shoes is more than the originals we will arrange for you to pay the difference. Again, second and subsequent exchanges will incur a delivery charge of £4.00 in addition to any difference in price.
Please note, if the exchanged shoes are then returned to us for a refund, delivery charges will be made for the number of shipments made, e.g. 2 x £4 if one exchange made, which covers shipping costs for the original pair, as included in the price quoted, and also shipping of the exchanged pair.
Do I pay to return the shoes?
Yes, the customer pays the postage to returns items to us.
How should I pack the shoes I am returning?
Firstly place your shoes carefully into the branded shoe box as you received them, either in the plastic bags or wrapped in tissue paper, and with any fabric swatches, shoe bags etc. Then place the branded box into the brown Weddings2Go shipping box and ensure it is well taped up on both openings.
What postage method should I use to return my shoes?
We advise using at least Royal Mail Signed For service as this wll provide you with proof of delivery, however this method only insures you for up to £34 in the event the item is lost in the post. You may wish to consider using Special Next Day Delivery which provides compensation of £500 as standard. Please note: items are returned to us at the risk of the customer and therefore items lost in the post will not be refunded by us.
Where do I send returns to?
Our returns address is Weddings2Go, Unit 1 Windsor Park, Hawkins Lane, Burton on Trent, Staffordshire, DE14 1QF. This can also be found on the Weddings2Go shipping box.
I have returned my shoes, when will I receive my refund?
We will refund you, either via your credit / debit card or by Cheque, with the full purchase price of the returned goods, less shipping costs and any applicable late / damaged return fees, no later than 30 days from the date of our receipt. This is in line with the Distance Selling Act which governs internet sales.
I have received my shoes and they are faulty, what should I do?
E-mail us at enquiries@weddings2go.co.uk immediately with details of the fault as all faulty items must be reported to us within 3 days of you receipt. We will provide you with a returns code and on receipt of your faulty shoes a replacement pair will be despatched to you. You will pay for the items to be returned to us but your return postage will be refunded.
I have received my order and something is missing, what should I do?
E-mail us at enquiries@weddings2go.co.uk immediately with details of the item that is missing, we will then investigate and check our stocks which will verify if the item has been sent.
How long will it take for shoes to be dyed?
A standard dyeing order takes approximately 21 days from receipt of payment and Dying Order Form. To confirm the current leadtime, please e-mail us at enquiries@weddings2go.co.uk. As dye batches may differ slightly, if you require multiple pairs of shoes dyeing, we advise that they are all dyed at the same time to enable the same batch of dye to be used on them all. We cannont guarantee an exact colour match to previously dyed items for items sent separately.
I have ordered a dyeing option, what do I need to send as a swatch?
Your swatch should be a piece of fabric a minumum of 1" square. If you do not have an appropriate swatch a piece of ribbon or reel of cotton can be used. We cannot send any paper or plastic items to our dyeing departments to use for colour matching.
Where do I get a copy of the Dyeing Form?
To download a copy of the Dyeing Order Form, please click here. A copy of this form is sent to you when you place any order including a custom dyed item.
Can I return my dyed shoes for a refund or exchange?
Absolutely not! As Custom Dyed shoes are a bespoke order to your colour specification they cannot be returned. We have therefore provided the "Try B4 U Dye" option which allows you to check the shoes' fit prior to having the shoes dyed. Please note, the cost of returning the shoes to us once you have tried for size, is borne by the customer.
I have already bought my shoes elsewher, can I send them to you for dyeing?
No, we only arrange the dyeing of shoes purchased from the Weddings2Go wesite or Burton on Trent store.
I am having my shoes dyed should I order white or ivory?
We recommended that you purchase ivory shoes as they will give the best result. White satin shoes have a blue hue which affects the final colour result. For example if you wish to dye white satin shoes gold , the result will have a greenish hue to them (gold and blue make green)
I have a two-tone / shot silk swatch, can I send this?
If you have a two-tone fabric the middle colour will be matched to. You can of course send your two-tone swatch but it is sometimes better to provide a swatch of a single colour that you feel is the correct colour rather than the two-tone to ensure the colour match you require. Remember dyed shoes are a bespoke order and therefore non-returnable.
I am having a number of pairs dyed do I need to send a swatch with each pair?
No, you should have them all dyed at the same time and you only need to sent 1 swatch. As dye batches may differ slightly, if you require multiple pairs of shoes dyeing, we strongly advise that they are all dyed at the same time to enable the same batch of dye to be used on them all. We cannont guarantee an exact colour match to previously dyed items for items sent separately. Also, for this reason you should select your shoes and handbags from the same company as Rainbow will dye Rainbow Club, Rainbow Couture and Else shoes and handbags; Paradox will dye Benjamin Adams, Belle, Pink and Little Miss Pink shoes and handbags. Therefore if your items are from different companies we again cannot guarantee an exact colour match, unless you purchase a "mixed dyeing" product. Mixed company dyeing orders should only be bought over the telephone. If you do purchase items to be dyed from different companies we will contact you to collect the additional "mixed dyeing" product cost. Else branded items are cannot be part of a mixed dyeing order.
Can I dye my shoes after the wedding?
Yes, many of our shoes are dyed (usually black) after the wedding to give them an new lease of life. Simply purchase the relevant "Once Worn" dyeing option and we will e-mail a Dyeing Order form to you. Complete the form and return it to us with your shoes and we will arrange for them to be dyed and sent back to you. If the shoes have already been dyed once, as long as you have not used a protective spray on them, you can have them dyed again, this is also a "Once Worn" dyeing option.
Why does it cost more to dye my shoes after my wedding?
Our approach is to simplify pricing by including shipping costs in our prices where possible. The pricing for dyeing options reflect the different shipping costs necessary
to complete the process rather than shipping costs being added at checkout.
Do I need to do anything to my dyed shoes to protect them from the rain?
Dyeable shoes are not water resistant and the dyes used are water soluble so, if your dyed items are exposed to water or heavy rain, the dye will bleed or stain. You can protect your dyeable bridal shoes with a water repellent spray. The shoes will not be waterproof as they are fabric but it will prevent dye running and staining. If you do treat your shoes after dyeing, the shoes cannot be re-dyed at a later date.
I am looking at Else shoes which says dyeing is included, do I need to add a dyeing option when I purchase them?
If you are happy with sizing and are having the shoes dyed without trying them, just select "Dyeing Required" in the Else Dyeing option box. If you need to try the shoes first you need to add the "Else Try B4 U Dye" product to your shopping cart. If you have a short lead-time and want the express option you will need to add the "Else Express" product to your shopping cart. To add these dyeing products to your shopping cart go to "Dyeing Options" on the "Shoe Dyeing" menu.
I purchased a pair of Else shoes from you which included dyeing but I did not have them dyed for the wedding. I would now like to have them dyed what do I do?
You need to purchase the "Else Once Worn" Dyeing option and we will e-mail a Dyeing Order form to you. Complete the form and return it to us with your shoes and we will arrange for them to be dyed and sent back to you. I purchased a pair of Else shoes from you which included dyeing and I had them dyed for the wedding. I would now like to have them dyed another colour what do I do?
There is not a separate Else specific 2nd dyeing product. You need to purchase the "Once Worn " Dyeing option and we will e-mail a Dyeing Order form to you. Complete the form and return it to us with your shoes and we will arrange for them to be dyed and sent back to you. |
